Terms of Service

Welcome to Klassy Strands. By accessing our website or purchasing products from Klassy Strands, you agree to the terms outlined below. Please read these Terms of Service carefully before placing an order.

1. General

Klassy Strands reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this website and become effective upon publication.

By using our website or placing an order, you agree to comply with these terms and all applicable laws and regulations.

2. Products & Product Information

Klassy Strands makes every effort to provide accurate product descriptions, photographs, colors, textures, and other product information.

Because hair is a natural product, slight variations in texture, density, color, and appearance may occur.

Product images are intended to provide a representation of the product. Lighting, photography, and individual screen settings may affect how hair appears online.

3. Orders & Payments

All orders are subject to product availability and payment authorization.

Klassy Strands reserves the right to refuse, cancel, or limit any order at our discretion, including orders that appear to contain inaccurate information or suspected fraudulent activity.

Customers are responsible for providing accurate billing, shipping, and contact information at checkout.

Once an order has been processed or shipped, changes to the order may not be possible.

4. Pricing

Klassy Strands reserves the right to change product prices, promotions, discounts, and availability at any time without prior notice.

The price charged at checkout is the applicable price for the order.

Promotional offers may have additional terms and expiration dates.

5. Shipping & Delivery

Customers are responsible for providing a complete and accurate shipping address.

Klassy Strands is not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, weather, natural disasters, or other circumstances outside of our control.

Once an order has been delivered to the shipping address provided at checkout, Klassy Strands is not responsible for packages that are lost, stolen, or misplaced after delivery.

Please review our Shipping Policy for additional information regarding processing and delivery times.

6. Returns & Refunds

All returns and refunds are subject to our Refund & Return Policy.

Because wigs are personal-use products, returned wigs must be unused, unworn, uninstalled, unaltered, and in their original condition.

Wigs that have been worn, installed, cut, colored, bleached, washed, styled, or otherwise altered are not eligible for return or refund.

7. Personal Use

Products purchased from Klassy Strands are intended for personal use unless otherwise stated.

Customers are responsible for properly caring for and maintaining their hair after purchase. Klassy Strands is not responsible for damage resulting from improper installation, coloring, bleaching, washing, styling, maintenance, or use of products after delivery.

8. Website Use

You agree not to use the Klassy Strands website for any unlawful or unauthorized purpose.

You may not attempt to interfere with the operation or security of the website, gain unauthorized access to any portion of the website, or use website content for fraudulent or unlawful purposes.

9. Intellectual Property

All content appearing on the Klassy Strands website—including but not limited to the Klassy Strands name, logo, photographs, graphics, product descriptions, written content, designs, and other materials—is the property of Klassy Strands or is used with permission.

You may not copy, reproduce, modify, distribute, publish, or use Klassy Strands content for commercial purposes without prior written permission.

10. Third-Party Services & Links

Our website may contain links or integrations provided by third-party services. Klassy Strands is not responsible for the content, policies, products, services, or practices of third-party websites or providers.

Your use of third-party services may be subject to those providers' own terms and policies.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Klassy Strands will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our products or website.

Klassy Strands is not responsible for damage to hair resulting from improper installation, maintenance, chemical processing, styling, or use after the product has been received.

Nothing in these Terms of Service is intended to limit any rights or protections that cannot legally be excluded under applicable law.

12. Order Cancellations

Once an order has entered processing, cancellation may not be possible.

If you need to request a cancellation, please contact Klassy Strands as soon as possible. Cancellation requests are not guaranteed and will be handled based on the status of the order.

13. Fraud & Unauthorized Transactions

Klassy Strands reserves the right to cancel or investigate orders that appear fraudulent, unauthorized, or suspicious.

Orders may be subject to verification before processing.

14. Privacy

Your use of the Klassy Strands website is also subject to our Privacy Policy, which explains how customer information is collected, used, and protected.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Klassy Strands and its business operations, without regard to conflict-of-law principles.

16. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact Klassy Strands through the contact information provided on our website.

Thank you for choosing Klassy Strands.

Luxury hair. Elevated confidence. Always Klassy.