Shipping policy

Shipping Policy

At Klassy Strands, we are committed to getting your luxury hair to you safely and efficiently.

Processing Time

Orders are processed within 24–48 business hours after your order is placed, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive tracking information at the email address provided during checkout.

Please note: Processing time is separate from shipping time.

Standard Shipping

Standard shipping typically takes 5–7 business days after your order has been processed and shipped.

Business days are Monday through Friday and do not include weekends or holidays.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and circumstances outside of Klassy Strands' control may affect delivery times.

Tracking Information

Once your order ships, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is received.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, Klassy Strands is not responsible for resulting delays, returned packages, or additional shipping costs.

If you notice an error in your shipping address, contact Klassy Strands as soon as possible. Address changes cannot be guaranteed once an order has been processed or shipped.

Lost, Stolen, or Delivered Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, Klassy Strands is not responsible for packages that are lost, stolen, or misplaced after delivery.

Customers are encouraged to monitor tracking information and make arrangements to receive their packages safely.

Carrier Delays

Klassy Strands is not responsible for delays caused by the shipping carrier, severe weather, holidays, natural disasters, or other circumstances outside of our control.