Refund policy

Refund & Return Policy

At Klassy Strands, every order is prepared with care and attention to detail. Because our wigs are personal-use hair products, we maintain strict return guidelines to protect the quality and integrity of every order.

Returns

Eligible wigs may be returned within 7 days of delivery for a refund, provided that the wig is:

Completely unused and unworn
Uninstalled and has not been tried on
Not cut, colored, bleached, styled, washed, or altered in any way
Free of makeup, oils, perfume, hairspray, or other products
Returned with the original packaging and any included accessories
In the same condition in which it was received

Once a wig has been worn, installed, altered, or otherwise used, it is considered final sale and is not eligible for a return or refund.

Return Authorization

Customers must contact Klassy Strands within 7 days of delivery before sending an item back. Returns sent without prior approval may not be accepted.

Once your return request is approved, you will receive return instructions.

Refunds

Once the returned wig is received and inspected, Klassy Strands will determine whether it meets our return requirements.

If approved, your refund will be issued to the original payment method. Please allow your financial institution additional processing time for the refund to appear in your account.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please contact Klassy Strands within 48 hours of delivery and provide clear photos of the item and packaging so we can assist you.

Do not alter, wash, install, or otherwise use the item before contacting us regarding a potential issue.

Final Sale Items

The following orders are considered final sale and are not eligible for return or refund:

Wigs that have been worn or installed
Wigs that have been cut, colored, bleached, washed, or altered
Wigs that show signs of makeup, oils, products, or other wear
Custom or specially altered orders
Any item identified as Final Sale at the time of purchase

Return Shipping

Unless the item was received damaged or Klassy Strands sent the wrong item, the customer is responsible for return shipping costs.

Klassy Strands is not responsible for returned packages that are lost or damaged during transit. We recommend using a trackable shipping service and keeping your tracking information.